Refund Policy

1. 14-Day Refund Guarantee

If you're not happy with MixSense Premium, you can get a full refund within 14 days of any payment. This covers your first payment and every renewal, monthly or annual.

For example, if your annual plan renews and you didn't mean to keep it, ask for a refund within 14 days of the renewal charge and you'll get the full amount back.

2. Free Trials

New subscribers get a 7-day free trial on the annual plan and a 3-day free trial on the monthly plan. You aren't charged during the trial, and if you cancel before it ends you're never charged. If the trial turns into a paid subscription, the 14-day refund window starts on the day of that first charge.

3. How to Request a Refund

Use whichever is easiest:

• Open the receipt email Paddle sent when you subscribed or renewed, and follow its link to manage your order and request a refund.
• Look up your order at paddle.net with the email address you used at checkout.
• Email us at support@mixsense.co with the email address you used at checkout, and we'll arrange the refund with Paddle.

Refunds go back to your original payment method. Once approved, they usually appear within 5–10 business days, depending on your bank or card provider.

4. After 14 Days

Payments older than 14 days aren't normally refunded, but you can cancel at any time to stop future renewals. You keep Premium until the end of the period you've paid for.

If something went wrong, such as a technical problem that stopped you from using Premium, a duplicate charge, or a charge you don't recognize, contact us and we'll look at it whatever the date.

This policy doesn't limit any rights you have under the consumer protection laws of your country.

5. What Happens After a Refund

When a payment is refunded, the subscription it paid for ends and your account returns to the free plan. Your progress, Ear Score history and settings stay with your account.

6. Cancelling Your Subscription

You can cancel at any time from your account settings at app.mixsense.co, through the link in your Paddle receipt email, or by emailing support@mixsense.co. Cancelling stops future renewals but doesn't refund past payments by itself. To get money back, request a refund as described above.

7. Purchases in the iOS or Android App

Subscriptions bought in the MixSense app on iPhone, iPad or Android are billed by Apple (App Store) or Google (Google Play), and their refund policies apply. Request those refunds at reportaproblem.apple.com or through Google Play. We can't issue App Store or Google Play refunds ourselves, but we're happy to help, so just email us.

8. Contact Us

Questions about a payment or refund? Contact us. See also our Terms of Use and Pricing.

2776670 ALBERTA LTD. (MixSense)
118-140 Mahogany Street SE, Calgary, Alberta T3M 4E1, Canada
Email: support@mixsense.co